These Knowledge Academy Regulations (hereinafter referred to as the “Regulations”) define the rules of providing services by Verseo ADS spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, at the following address: ul. Węglowa 1/3 (60-122 Poznań), entered into the register of entrepreneurs kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under number 0000910174, NIP (Tax Identification Number): 7773257986, (hereinafter referred to as “VERSEO”) educational and information materials on various topics related to online marketing, including the delivery of promotional and advertising content via the platform in the domain: verseoads.com/academy (hereinafter referred to as “Website”), as well as via e-mail. (hereinafter referred to as the “Knowledge Academy Service” or “Knowledge Academy”).
The Regulations also constitute regulations within the meaning of the Act of 18 July 2002 on providing services by electronic means to the extent the service provided to the Client is performed electronically, including account maintenance in and online courses.
To use the Knowledge Academy Service, it is necessary to have:
a device with access to the Internet and the current version of the web browser.
an active e-mail account – to use some functionalities of the Knowledge Academy, including registration and order placement
II. Purpose of the Knowledge Academy Service
The Knowledge Academy contains educational and informational material: webinars, guides, podcasts, infographics, Q&A, a blog and courses.
VERSEO provides, via the Website and e-mail, educational and information materials on various topics related to online marketing, including promotional and advertising content containing VERSEO offers regarding products, services, and promo campaigns, as well as other events related to the promotion of VERSEO products and services.
III. Clients and Registration
Clients (hereinafter referred to as “Clients”) may be people who are 16 years old and have the legal capacity to the extent that allows them to effectively make a specific purchase, legal persons, and organizational units without legal personality but granted full legal capacity.
The Clients may register (create an account) by filling out the electronic form available on the Website. Creating and using the account is free.
After a correctly completed registration, the Client receives access to the account, which can be used after providing the e-mail address and password indicated during the registration. The Client receives access to educational and information materials via the Knowledge Academy platform. The agreement to maintain the account and access the educational and information materials via the Knowledge Academy platform is concluded between the Clients and VERSEO when the Client receives access to the account.
Clients who do not have a registered account may view pages on the Website, however, they may not have full access to all the materials including downloading, viewing and reading.
Access to some of the Knowledge Academy’s educational and information materials may be payable, following the regulations provided on the Website. To avoid doubt, this information is not an offer, but only an invitation to submit offers containing the details indicated in the paid material descriptions. Choosing the material and confirming the purchase intention constitutes an offer to conclude a purchase agreement to access the indicated material.
IV. Access to Content
The Client receives access to e-books, infographics, and podcasts with the conditions for accessing them.
The Client selects the content. After the selection, the Client is obliged to complete the registration form by providing the correct details necessary for registration. After completing the registration form, the Client receives a registration confirmation to the e-mail address provided in the form. The Client may use the content after providing the e-mail address and password provided during registration.
The agreement for account maintenance and access to the content is concluded between the Client and VERSEO from the moment the Client receives access to the course.
Verseo stipulates that the Client will receive access to the website within 3 working days from the registration date.
Access to online content is valid for one year. After this period, access to the content expires.
During the one-year period, the Clients may use the content many times.
VERSEO is not responsible for the suitability of the content for the Client’s activity. In particular, VERSEO is not responsible for the level of knowledge and skills acquired in connection with the content contained on the website.
V. Using the Website or the Course Website
The agreement for maintaining the account and using the educational and information materials from the Knowledge Academy platform is concluded for an indefinite period, subject to point IV sec. 5 above. The Client has the right to discontinue the Service at any time through a declaration submitted to VERSEO via e-mail to the address [email protected]. The Client may also terminate the services in other ways, as long as his/her identity as the account holder can be properly verified. The deletion of the account on the Website or the Course Website will take place within 72 hours from the receipt of the resignation, which will result in the termination of the contract regarding the account maintenance and access to materials, while the termination of the contract does not release the Client from the obligation to make the settlement (including payment for orders for paid materials).
The Client is not allowed to share the account with others, including disclosing the account password. The Client is obliged to keep the account password secret and secure it against disclosure. The Client is obliged to immediately inform VERSEO if the access data to the account was taken over by third parties and explain the circumstances of the takeover.
The account contains the Client’s data provided in the registration form. In the event of any changes, the Client is obliged to update the data immediately, using the appropriate form available within the account. The Client is responsible for providing incomplete, out-of-date or false data or the lack of appropriate data updates.
If to access the Website or the Course Website, it is allowed to provide data of third parties (e.g. for recommendation purposes), then the Client enters such data only if the use of third-party data is permitted by law (e.g. consent from the person whose data is used), and in the event of unauthorized transfer of the data in question, the Client bears all responsibility related to the transfer of data.
In the event of the Client’s violation of the Regulations, legal provisions or good practices, VERSEO may terminate the contract with the Client or suspend its performance for a specific account. In particular, this applies to a situation where the Client has downloaded or used the materials available on the Website or the Course Website without consent or authorization. The Client is obliged to use the materials from the Knowledge Academy only for personal use. The use of materials in other scopes is allowed only if it has been expressly indicated by VERSEO on the Website or the Course Website.
It is forbidden for Clients to use images (including the “VERSEO” logo), the layout and other intellectual property rights without VERSEO’s express written consent. It is forbidden to aggregate and process data and other information available at VERSEO for their further sharing with third parties within other websites and outside the Internet. It is also forbidden to use VERSEO markings, including distinctive images, without the consent of VERSEO or another entity authorized to grant such consent.
VI. Complaint Procedure
The Client may submit a complaint against VERSEO, in particular in the event of non-compliance of the Knowledge Academy Service with the agreement, and also if the VERSEO activities are carried out incorrectly or not following the provisions of the Regulations.
Complaints may be submitted electronically via the contact form on the Website or in the form of e-mail or in writing to the VERSEO address.
The complaint should include name and surname, contact details (provided on the Website or the Course Website), description of the transaction to which the complaint relates or other circumstances justifying the complaint, as well as the Client’s specific request related to the submitted complaint.
If the data or information provided in the complaint need to be supplemented, before considering the complaint, VERSEO will ask the Client submitting the complaint to supplement it in the indicated scope.
VERSEO will consider the complaint within 14 days from the date of its receipt. The Client will receive information on the method of handling the complaint in a manner consistent with his request (e.g. by e-mail, to the address provided during registration or in writing). If the complaint is rejected, VERSEO will notify the Client about it, giving the reasons for this decision.
The price paid by the Client is reimbursed in a manner analogous to the method of payment for the material chosen by the Client. If the Client used a discount when purchasing the material, the refund will be reduced by the value of the discount used. The Client will be able to take advantage of this discount in future purchases on the terms that were available to the Client before concluding the transaction for which the price is refunded.
A Client who is a consumer may use extrajudicial means of dealing with complaints and redress and may:
refer the matter to a permanent Consumers Arbitration Court at the commercial inspection with a request to resolve the dispute;
apply to the regional inspector of Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute;
use free assistance in the case of extrajudicial dispute resolutions and redress of the district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;
use the European ODR (Online Dispute Resolution) platform available at http://ec.europa.eu/consumers/odr/.
VII. Withdrawal from the Agreement
The Regulations do not bind Clients acting as consumers (entities with consumer rights according to the applicable regulations, including those who are consumers) to the extent that they could limit or violate their rights provided for in generally applicable law, i.e. constitute prohibited contractual clauses.
A Client with the rights of a Consumer who concluded a distance contract with VERSEO has the option to withdraw from a distance contract within 14 days from the date of its conclusion without giving any reasons. The withdrawal form template is included in Appendix No. 1 to these Regulations.
The right to withdraw from a distance contract shall not apply in the cases specified in Art. 38 of the Act of 30 May 2014 on consumer rights, that is: if VERSEO fully provided the service with the express consent of the Client with the rights of a Consumer, and – in relation to the supply of digital content that is not recorded on a tangible medium – if the performance of the service began with the express consent of the Client.
To exercise the right of withdrawal, it is necessary to submit a withdrawal form in any way within 14 days from the conclusion of the distance contract, however, allowing VERSEO to read the content of the form, for example sending it to the following address: [email protected] or the VERSEO’s correspondence address.
VIII. Personal Data
VERSEO is the administrator of the personal data of Clients and persons indicated by Clients.
Personal data is processed by VERSEO following the law and only for purposes related to VERSEO’s activities as part of the Knowledge Academy Service.
In any matter relating to the processing of personal data, you can contact the following address: [email protected]
IX. Final Provisions
VERSEO reserves the right to amend the Regulations in case of:
important technical and organizational reasons such as the emergence of new technologies and information systems that affect the provision of services;
the need to adjust to changes in generally applicable legal provisions;
the need to comply with the court or administrative decisions;
changes dictated by security reasons, preventing abuse, and improving privacy protection;
VERSEO will notify the Client about the change of the Regulations no later than 14 days before the changes enter into force by sending a notification to the e-mail address assigned to the Client’s account with the information about changes in the Regulations along with the updated Regulations.
The amendment to the Regulations becomes effective on the date indicated in the notification, unless the Client, within 14 days of the receipt of the amended Regulations, submits to the following address: [email protected] a statement of disagreement with the amended Regulations. This statement will be tantamount to the termination of the contract for the provision of electronic services in the field of account maintenance (resignation from the account on the terms set out in point VI paragraph 1 of these Regulations).
To avoid doubts, it is indicated that the amendments to the Regulations do not violate the acquired rights of Clients, which means that any orders placed before the amendments’ effective date shall be executed according to the existing provisions.
The law applicable to contracts between the Client and VERSEO on the terms specified in the Regulations is the Polish law.